This policy explains how Eclipse Electrical, Mechanical & Security Services Pty Ltd (Eclipse, we, us) handles personal information collected through this website and in the course of our business. We aim to handle personal information in line with the Australian Privacy Principles.
What we collect
When you contact us or request a quote we collect the details you give us, such as your name, phone number, email address, company, site address and suburb, a description of the work, and any photos or documents you upload.
Like most websites, this site also collects standard technical information such as your IP address, browser type and pages visited. We use analytics tools to understand how the site is used. These tools may use cookies.
How we use it
- To respond to your enquiry, prepare quotes and carry out the work you ask for.
- To schedule site visits, maintenance and testing, and to keep records of work completed.
- To send invoices and manage our business relationship with you.
- To improve this website and our services.
We do not sell your personal information, and we do not use it for unrelated marketing without your consent.
Who we share it with
We share information only where needed to do the work or run our business, for example with suppliers, subcontractors, accountants, IT and email providers, or where the law requires it. Some of our service providers, such as email and analytics providers, may store data outside Australia.
Security and retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep records for as long as we need them for the work, for compliance records and for our legal and tax obligations, and then delete or de-identify them.
Access and correction
You can ask to see or correct the personal information we hold about you by contacting us using the details below. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Eclipse Electrical, Mechanical & Security Services Pty Ltd
Unit 3, 24 Eddie Road, Minchinbury NSW 2770
Phone: (02) 9832 9871
Email: admin@eemss.net
Last updated: September 2026.